Front Desk - Office Administrator

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Doritex Corp., a leading locally owned industrial laundry is seeking an operations administrator who excels in a fast paced environment. Excellent customer service and communication skills a must.

 

FRONT DESK OFFICE ADMINISTRATOR

 

General Purpose

To provide outstanding customer service. To provide timely and accurate clerical administrative services. To provide internal administrative support to all areas within the company.

 

Main Job Tasks and Responsibilities

  • Customer Service Representative, including follow up & resolution
  • Route Accounting Administration, including service notes
  • Direct Sale Invoicing
  • File Management, both physical and electronic
  • Maintain printers, copiers and fax machine
  • Office Supply Ordering
  • Produce weekly call log in excel for management report
  • Tracking of ABIS, promotional contests for Service Manager
  • On demand Excel reports for Service Manager
  • Manage Front End of Office, Includes:
    • conference room scheduling using Outlook
    • arranging lunches for tours and special meetings
    • mail sortingExperience
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  • Knowledge of office administration
  • Knowledge of general bookkeeping procedures and QuickBooks a plus
  • Data entry experience a plusEducationProficiency in Excel RequiredMedical, Dental, 401k, Life Insurance, VacationKey Competencies:Demonstrates flexibility in the face of change. Projects a positive demeanor regardless of changes in working conditions. Shows the ability to manage multiple conflicting priorities without loss of composureTime Management: Determines the appropriate allocation of timeTask Management: Balances conflicting priorities in order to manage workflow, ensure the completion of essential projects, and meet critical deadlinesDemonstrates the ability to foresee problems and prevent them by taking actionCommunication SkillsOral skills: Speaks with confidence using clear, concise sentences and is easily understoodTelephone/E-mail: Uses high quality, professional oral and written skills (as described above) to project a positive image of the businessCustomer ServiceBusiness UnderstandingTeam PlayerComputer/Technical SkillsMicrosoft Office, Word, Excel, PowerPoint, etc. Demonstrates advanced proficiency by quickly adapting to new technology and easily acquiring new technical skillsExhibits sound judgment and the ability to make reasonable decisions in the absence of direction. Swiftly refers problems/issues to the appropriate person(s) when necessary. Works effectively without constant and direct supervision or guidance. 
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  • Judgment
  • Displays proficiency using standard office equipment such as a computer, fax, photocopier, scanner, etc.
  • Works as a competent member of the team, willingly providing back-up support for co-workers when appropriate and actively supporting group goals
  • Demonstrates an awareness of fundamental business principles as well as an understanding of the overall industry in which the business operates
  • Interacts professionally with customers both external and internal at all times. Promptly responds to requests with accuracy and a courteous demeanor
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  • Written skills: Produces well thought-out, professional correspondence free of grammatical and spelling errors
  • Listening skills: Understands that the most important aspect of communication is the act of listening and actively works to improve those skills
  • Utilizes analytical skills and a broad understanding of the business to effectively interpret and anticipate needs
  • Proactive
  • Space Management: Effectively manages the workspace (i.e. keeps a clean and organized office, appropriately handles all paperwork, maintains control over the physical environment, etc.)
  • Organization
  • Adaptability
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  • Associate’s degree in Business Administration or Accounting preferred
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