Job Function: Supervises and coordinates the activities of co-workers engaged in but not limited to loading and unloading of delivery vehicles, sorting and washing soiled uniforms, garments, mats and bulk items. In addition, directs the work staff and the activities of co-workers engaged in loading and unloading delivery vehicles. This is a working – leadership position that requires the individual to perform any number of these functions in addition to overseeing them.
Reports to: Second shift supervisor
Supervises: Loading/Unloading & Mat Processing Co-Workers.
Duties and responsibilities:
Establishes daily requirements and job assignments to insure excellent customer service, timely completion of routes and resolution of customer concerns. Insure all corresponding departments are kept clean, organized and that overall good housekeeping is observed at all times. Most importantly, is to insure all functions are completed safely, responsibly and risk free for all co-workers.
Trains and supervises co-workers on all aspects required.
Manages route completion and shift budgets to control costs, and to maximize customer service balanced with efficient use of resources.
Coordinates the resolution of customer concerns with Second shift supervisor, Production Group Leader, Mat Team leader, Service Group Leader, Service Team Leaders and Office co-workers.
Reviews the condition of all incoming and outbound delivery vehicles to insure they are safe and roadworthy.
Establishes and measures all systems to assure excellent customer satisfaction.
Working Relationships: Day-to day contact with Second shift supervisor and Production Group Leader to assure that customer commitments are met. Also, regular contact with Production, Sales, Service and Office functions within the plant.
Work Environment: Position works in all areas of the plant. Fast paced environment with high number of tasks being performed simultaneously. Must track all facets and requirements to insure safe, high quality and completed customer requirements.
Physical Demands: Position requires frequent walking, standing and occasional lifting of up to 100 pounds.
Education: Requires high school education or equivalent, good communication skills – both verbal and written, good computer knowledge as well as a clean, valid New York State Driver’s License, and mechanical aptitude for minor repairs to light industrial equipment.
Experience: Requires knowledge of laundry plant operations, customers and their requirements, fleet management, and excellent human relations skills to resolve customer problems, train personnel, and flexibility to adapt to daily variables